SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of IR Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ir-store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came whole and complete but the interlocutor does not hear me well.
We advise!!!! Guys, take boldly, the husband works on the truck, the metal loads, the noise is hellish, it is perfectly audible and he hears everyone, even when loading!!!! the track was tracked all the way, reached in 3 weeks. This is the best headset of all!!! And there were seven until they found this one. In the set are replaceable on the ear rubber bands and wire for the other ear, charging wire. Thanks to the store, i order 2 more!
sound quality is clear....fits well in ear, battery back up not sure till now
Already the second such headset, both work without problems. Connects to the smartphone quickly without additional settings. Everything is fine, the parcel was not tracked, ordered and after 12 days the postman gave in his hands.
Reached three weeks to the krasnoyarsk territory. Music plays well, loud. But the microphone is weak.
Delivery 24 days, works but not quite convenient, for conversations is normal, and the museum to listen a little is not convenient.
I received the product for the price I recommend this product I just hope it will hold in time...
Fast shipping! Everything is fine!!!
The goods corresponded to the description, with the store did not communicate
Everything is great, just wished it was more comfortable :) sound and mic is spot on
Everything works fine! Thank you!!!
Great sound. There's a second ear. The microphone, however, is a long way away.
The order came very quickly, to bashkiria a little less than in three weeks. The husband is very satisfied with the order. Thank you very much to the store!
I recommend the store to everyone. i connected to the phone immediately after checking.
Very high sound reception, microphone, broadcast check, good product
The main part of the head set fits only in the left ear.
good product and fast
I buy the third time))) myself and friends))) a good, comfortable headset with a very long battery.
The product arrived in 2 weeks. the volume is good. packed in a box. how much charge did not check. i recommend the store.
excellent fast delivery
I charm myself just like in the picture
Good afternoon. Thank you for the fast delivery in 3 weeks to moscow. the quality of the earphone did not check. I use a review.
In general, i order fire already 5 races to all to work
The product is a little lower quality than we expected. Because while talking, the opposite side's voice is less heard, despite being of the last level. The price is not bad, but not your high expectations. The store also shipped very fast, I am very satisfied with the seller
Does not fit well